While browsing my Bloglines account I read a great post about customer service. In one outline, it lists all of the qualities of customer service that libraries need to examine and honestly look at where they are. When was the last time you looked around to see what your customers are doing and how we can better serve their needs? With the competition by bookstores, the Internet, NetFlix, etc., we need to continue to be more user centered. Take a look at the post called “The customer-centered library: how to stop tweaking and start doing it with new steps for 2007.”