LibraryTrax

We have heard lots of talk about Netflix and its great service model — Now the Exeter Public Library in RI has joined Netflix and is offering any movie that is offered by Netflix to their patrons. Take a look at their website for more information.

Spanish speakers in Horry County are getting a little help from the Friends. Friends of the Socastee Library (Myrtle Beach) are funding a new language lab where users can learn English. The “Berlitz Ingles Basico Nuevo” English instruction module is a kit based on audio CDs. Users can listen to the self-study audio course using headphones at a new multi-user media station. The newly revised and updated version of this well-known product focuses on popular topics, colloquial expressions, practical and real life language used in everyday conversation. Those interested will need a library card to use the materials. Contact the Socastee Library at (843) 215-4700 for more information about the success of the new service.

While browsing my Bloglines account I read a great post about customer service. In one outline, it lists all of the qualities of customer service that libraries need to examine and honestly look at where they are. When was the last time you looked around to see what your customers are doing and how we can better serve their needs? With the competition by bookstores, the Internet, NetFlix, etc., we need to continue to be more user centered. Take a look at the post called “The customer-centered library: how to stop tweaking and start doing it with new steps for 2007.”